Privacy Policy

Last updated: June 25, 2026

1. Introduction

Welcome to Review Flo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management platform and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Personal Information

We may collect the following personal information when you create an account or use the Service:

  • Name, email address, and phone number
  • Business name and related information
  • Payment information (processed securely through Razorpay)
  • Authentication credentials (passwords are encrypted)

Customer Contact Information

When you upload customer contacts for review campaigns, we store names, email addresses, phone numbers, and any additional attributes you provide. This data is used solely for sending review requests on your behalf.

Usage Data

We automatically collect certain information when you use the Service, including:

  • IP address, browser type, and device information
  • Pages visited, features used, and actions taken within the Service
  • Campaign performance data (email opens, clicks, review link interactions)

Third-Party Credentials

When you connect third-party services (such as Gmail or WhatsApp), we store encrypted OAuth tokens and API credentials. These are encrypted using AES-256-GCM and are only used to send campaigns on your behalf.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Send review request emails and WhatsApp messages to your customers
  • Process payments and manage subscriptions
  • Track campaign performance and provide analytics
  • Improve and personalize the Service
  • Communicate with you about updates, security, and support
  • Detect and prevent fraud, abuse, or unauthorized access
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service Providers: Supabase (database/hosting), Razorpay (payments), Google (OAuth/Gmail), and WhatsApp Business API providers — strictly to provide the Service.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice.

5. Data Security

We implement industry-standard security measures including AES-256-GCM encryption for stored credentials, HTTPS/TLS for all data in transit, rate limiting on authentication endpoints, and role-based access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Customer contact data you upload is retained until you delete it or your account is closed. We may retain certain data as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Export your data in a portable format
  • Object to or restrict processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@stratixagency.site.

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking or advertising cookies. You can control cookie settings through your browser preferences.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: